All of your questions are answered here! If not, we would love for you to contact us!

Event Merchandising

• WHAT SERVICES DO YOU PERFORM?
• DO I HAVE TO HAVE FULL SERVICE FOR EVENTS / CONCERTS / CONFERENCES?
• WHAT DO YOU DO FOR DISPLAY?
• DO YOU TAKE CARE OF ACCOUNTING?

Student Organizations and Bands

• WHAT TYPE OF ARTWORK FILES SHOULD I SUBMIT WITH MY ORDER?
• HOW CAN I PAY FOR MY ORDER?
• WHAT IS YOUR MINIMUM ORDER?
• HOW LONG WILL IT TAKE FOR ME TO GET MY ORDER?
• HOW LONG DOES SHIPPING TAKE?
• DO YOU OFFER RUSH SERVICES?
• WHAT SHIRT COLORS ARE AVAILABLE?
• CAN I CHOOSE DIFFERENT SHIRT SIZES AND COLORS IN THE SAME ORDER? HOW ABOUT STYLES?
• HOW LARGE CAN YOU PRINT ON ——-?
• I’M ORDERING 100 SHIRTS BETWEEN 2 DESIGNS, WHY AM I BEING CHARGED AS IF I WAS ORDERING 50 SHIRTS?
• I’M IN A TOURING BAND, CAN YOU SHIP SHIRTS TO ME WHILE I’M ON THE ROAD?
• HOW CAN I GET A DISCOUNT?

1. WHAT SERVICES DO YOU PERFORM?

   Full graphic design, Art prep, Sales teams, Handling stock, Computerized systems, Merchandise staff, Display, State of the art accounting, Price display, Managing space, Working with site managers

2. DO I HAVE TO HAVE FULL SERVICE FOR EVENTS / CONCERTS / CONFERENCES?

   Damascus Media & Merchandising is the most flexible company around, bands come to us wanting something a little different to stand out. We will supply a complete branded look finishing off the garment to any style desired. Our Event team is dedicated to make sure that every client is aware of the options available. Our in house design team is there to create a fashion leading range of product.

   Event can work on a number of different ways to suit your requirements:

   Management fee, profit share, royalty basis or supply only, but ultimately we believe in partnership. Damascus Media will listen to your needs and build a balance between profit, quality, service and branding.

3. WHAT DO YOU DO FOR DISPLAY?

   Damascus Merchandising holds only the highest standards for display, we are very aware that the power of display is in direct correlation to the maximising of sales potential. That is why you are selling merch again right?

4. DO YOU TAKE CARE OF ACCOUNTING?

   Sales figures are produced daily on computer and are available on the day following each show. We are constantly checking all displays, managing the stock levels, ensuring that the sales potential at each show is being maximised.

5. WHAT TYPE OF ARTWORK FILES SHOULD I SUBMIT WITH MY ORDER?

   We accept both PC and Mac based Adobe Photoshop and Adobe Illustrator compatible formats. Ideally we like to see illustrator files with no clipping masks and all text converted to outlines on a solid background! The list includes the following formats: .gif, .jpg, .png, .tif, .psd, .pdf, .ai, .eps

6. HOW CAN I PAY FOR MY ORDER?

   We accept nearly all forms of payment. Among those are Visa, Mastercard, Discover, and American Express. We also accept Paypal, checks, and money orders. If you’re going to be coming in person then cash is ok too! The only thing to keep in mind, is that if you plan on using American Express we do charge a 2% processing fee added onto the order total.

7. WHAT IS YOUR MINIMUM ORDER?
   Our minimum order is 24 pieces. Need something below that? Send us an email and we’ll see if we can help you out.

8. HOW LONG WILL IT TAKE TO GET MY ORDER?
   Our turnaround time will always vary based on our current workload. Average turnaround time is 10-14 business days. In the heat of touring season we may see 12 days and when things slow down it can be as fast as 5 days. If you’re needing an order within a certain time frame send us an e.mail and we’ll see what we can do for you.

9. HOW LONG DOES SHIPPING TAKE?

   Shipping can take anywhere from 1-4 days, depending on your location. Our headquarters is located in San Diego, California.

10. DO YOU OFFER RUSH SERVICES?

    Yes we do! Keep in mind that rush orders must first be approved by us prior to being processed. In extreme circumstances we may be forced to refuse rush orders based on our current workload and needed turnaround time.
    Rush orders do incur “rush fees” which range from 10-50% of the total invoice price before shipping. These charges are determined by the total invoice price and the demands of the order. A small run with multiple designs will see a higher rush percentage than would a larger volume order of only 1 design.

11. WHAT SHIRT COLORS ARE AVAILABLE?

    Check out our products page and click on a specific brand in the chart! This will pull up that brand’s color choices. (COMING SOON!)

12. CAN I CHOOSE DIFFERENT SHIRT SIZES AND COLORS IN THE SAME ORDER? HOW ABOUT STYLES?

    Yes, within the same print run, you can choose any shirt size or shirt color that you’d like. You can also mix and match what you’re ordering. For instance, you may order 40 shirts and 10 pullover hoodies. We can do that at no extra charge!

13. HOW LARGE CAN YOU PRINT ON _____________?

    Here is the basic breakdown of the sizing:
    . REGULAR PRINT = 12″ x 14″
    . JUMBO PRINT = 16″ x 18″
    . EXTRA-JUMBO PRINT = 20″ x 24″

    . CROSS ZIPPER HOODIE PRINT = 12″ x 16″
    . SLEEVE PRINT = 4″ WIDE

14. I’M ORDERING 100 SHIRTS BETWEEN 2 DESIGNS, WHY AM I BEING CHARGED AS IF I WAS ONLY ORDERING 50 SHIRTS?

    The quantity price-breaks that you see do not apply to total quantity, but instead the quantity per design. Setting up and running an order of 500 pieces in 1 design takes much less set-up than 500 pieces of 5 different designs. This would hence receive a $0.50 price-break per shirt.

15. I’M IN A TOURING BAND, CAN YOU SHIP SHIRTS TO ME WHILE I’M ON THE ROAD?

    Sure thing! We do this all of the time. In order to avoid lost packages we do recommend that you either:
    
    A) Ship to someone you know.
    B) Ship to a UPS Store.

    Shipping directly to a venue can be a BIG MISTAKE. Most “venues” aren’t open in the morning when UPS is most likely to make the delivery. This can result in your package being held up in shipping limbo and makes it really difficult for us to help out, because we’re not physically there to re-ship it.

    UPS Stores charge a $5.00 fee for each box they hold for pickup. This is a small price to pay for a level of security that comes from knowing your shirts will be there when they’re supposed to be.

16. HOW CAN I GET A DISCOUNT?

    Refer a client to us, and you will get a 10% discount, forever! No matter how many orders you place with us in the future. Make sure to have the client you refer let us know who they were sent by!
    Also, keep an eye on our website, as we sometimes offer discounts for special occasions!